Refund policy

We accept returns within 7 business days of delivery, provided the item meets our return criteria. The return window begins on the date your order is marked as delivered.

As all pieces are vintage or antique, minor wear is expected and considered part of the character of the piece. These are not defects. We are not responsible for damage that occurs after delivery, including wear, improper handling, or third-party repairs.

Due to the one-of-a-kind nature of vintage pieces, we recommend reviewing all photos and descriptions carefully before purchasing. We aim to accurately represent each item and note any significant wear or characteristics.

To be eligible for a return, items must be in their original condition, unworn, unaltered, and returned with all original packaging.

Please note, we cannot accept returns on:

  • Gift cards
  • Sale items
  • Custom-sized items
  • Rings that have been resized after purchase
  • Items that have been otherwise altered since delivery

To request a return, please log into your account and submit a return request. Return shipping and a restocking fee apply. Items sent back without an approved return request will not be accepted.

If your return is approved, we’ll email you a return label and instructions. Approved returns must be sent to:

PO Box 598

Goodwood SA 5034

You are responsible for packaging the item securely and ensuring it reaches us. We cannot accept responsibility for parcels that do not arrive.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Original shipping costs and return shipping costs are non-refundable. A 12% restocking fee will also be deducted from the refund amount. Orders paid using instalment providers will be refunded according to the provider’s terms and processing timelines. Please note it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at oldgoldstudio.au@gmail.com